Privacy

Dream Soy™ is committed to protecting your privacy. This privacy statement discloses what information we gather about you when you visit the Dream Soy.com Site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.

Collection of your Personal Information

The personal information we collect may include your name, title, company or organization name, e-mail, and phone. For wholesale customers we collect information about your business, such as your tax id#, company name and site url. In addition, we ask for your birth date for the sole purpose of sending a soy candle gift product on your special day. We may collect certain information about your visit, such as type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site.

Use of your Personal Information

The personal information collected on this Site will be used to provide the services you have requested. We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other Dream Soy™ products and services at your request.

Questions

If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please Contact Us. We may occasionally modify this privacy statement. All such changes will be reflected on this web page.

Returns

We will happily replace any defective or inaccurately ordered or shipped products. A product will be considered defective if all burning instructions are followed and the product does not burn properly. Please see the label on the bottom of your product and our Candle Care and Safety and Candle Scent Throw pages for proper burning and candle care instructions. It is the customer's responsibility to ensure that candles are burned all the way across each time they are used which can take one hour per inch of the candle's diameter.

In the unlikely event that there is a problem with the products that you have purchased, you may return them to us within 10 days after you have received them. Please provide an explanation for the return with your package (or you can contact us with an explanation). Dream Soy™ will offer you a refund in the form of your original payment, or an exchange for something of equal value if preferred, provided that the products are returned complete, in perfect condition and unused.

Dream Soy™ will not accept returns for summer heat damage as it is something we are unable to control. We are very conscientious of where we are shipping to and on what dates to ensure the least amount of time in transit possible. Please make sure you are available for delivery of your package or have the package delivered to an air conditioned location.

We would appreciate your letting us know of your return so that we may begin the process on our end of researching a potential cause for the problem and can thus be ready to issue your requested compensation when your return arrives.

All goods must be returned within 10 days of the day you receive the package. Returns received outside the above time frames will not be accepted. In the event of any failure to return any goods to us within the stipulated time limits, even though validly canceled, Dream Soy™ will have the right to charge any costs of recovery of the goods. Please be aware that international customs duties and sales taxes are NOT refunded for international shipments. It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive within the above stated time frame. Please note that Dream Soy™ does not accept liability for returned goods.

When returning items, you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.

We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

Please contact us with any questions you may have regarding our Return Policy.

Data Safety

Dream Soy™ uses SSL (Secure Socket Layer) encryption for all forms that include private information. This SSL encryption is currently the highest level of security used over the internet which means your private information remains private. We have this enabled on all pages that request your personal information, from account registration to order processing. We also use it on our administration side to ensure continuance of data safety.

You can tell when an online page is secure because the standard "http" will be replaced with "https", and in addition, there will be an image of a padlock in the lower right corner of your browser. If you click on this, a pop up will appear showing information on the site's Certificate.