Payment Methods Accepted

Credit & Debit Cards

We accept all major credit cards (American Express, Discover, Mastercard & Visa); and any debit card with the star logo on the back. There is a $.20 and 2.21% charge added to orders selecting this payment method.

PayPal

We also offer easy PayPal payments for those who prefer this method of payment. Here is the PayPal Security & Privacy Statement. For additional information, you can visit PayPal.com. There is a $.30 and 2.90% charge added to orders selecting this payment method

Money Orders

We accept money orders for payment, in US funds only. To use this payment method, simply select the "Money Order" option during checkout and mail your money order to: Dream Soy, 9619E W. Chatfield Ave., Littleton, CO 80128 and reference your order number. Please note that orders will not be processed until payment is received.

Shipping

Once crafted and poured, we allow our candles to cure undisturbed for a week before we ship. This is to ensure you receive the best performing Dream Soy candle possible. (This only applies to orders with fragranced candle products). If your order is for a dated event, please let us know in the comments section of your order so that we can be sure to get your order to you on time.

We currently ship using USPS or UPS Ground, 3-Day Select and Next Day Air. Colorado customers have a Will Call option free of charge. You can estimate shipping costs at any time by going into View Cart and selecting the Estimate Shipping option. Your order will recalculate once you make your shipping selection.

During the months of May through September, we will only ship out on Mondays and Tuesdays. This is to avoid possible melting of products during the weekends when UPS is not in transit and packages are sitting in their terminals or trucks. This is because soy wax is naturally much softer than paraffin and is more susceptible to heat. Orders shipping to Colorado locations will ship out Monday through Thursday. If you live in a generally cooler climate, please let us know in the comment section of the checkout process and we will ship accordingly.

For Candle of the Month orders, one month will be shipped free, and a surcharge will be added for shipping the remaining 11 months.

Please note that for international orders, Dream Soy™ has no control over, or liability for, any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.

Security

Dream Soy™ uses SSL (Secure Socket Layer) encryption for all forms that include private information. This SSL encryption is currently the highest level of security used over the internet which means your private information remains private. We have this enabled on all pages that request your personal information, from account registration to order processing. We also use it on our administration side to ensure continuance of data safety.

You can tell when an online page is secure because the standard "http" in the address bar will be replaced with "https", and in addition, there will be an image of a padlock in the lower right corner of your browser or next to the address bar. If you click on this, a pop up will appear showing information on the site's Certificate.